Every day, people navigate dozens of screens, apps, and digital interactions on top of everything else they are managing in life. That is already a lot. Digital experiences should reduce that load, not add to it.

That belief is what moved me from web design and development into UI, and eventually into UX. I wanted to work on the part that actually mattered: how people think, where they get stuck, and what makes an interaction feel clear versus confusing.

What I have learned after more than 4 years doing this in enterprise banking is that good UX is rarely about the interface itself. It is about the decisions behind it, and having the rigour, communication skills, and evidence to defend those decisions in rooms where design is one voice among many.

At UOB, I worked on problems that did not come with clean briefs: compliance requirements that rewrote entire form structures, a design system with no documentation and seven designers independently interpreting it, fraud alert messaging that had to interrupt autopilot behaviour without triggering alarm. Each of those required me to hold two things at once: clarity about what the user needed, and being pragmatic about what was actually buildable.

I am currently pursuing a degree in Psychology, which continues to sharpen how I think about user behaviour and how I communicate design rationale to non-design stakeholders.

I actively use AI tools as part of how I work. Microsoft Teams Copilot and Claude help me accelerate user research, surface diverse perspectives, and produce supporting materials more efficiently. My Figma design work and UX decision-making remain hands-on, but AI has made my research, documentation, and ideation process meaningfully faster. I plan to complete the AI for UX Bundle from Nielsen Norman Group and actively share what I learn with my team to raise our collective output quality.